Frequently Asked Questions (FAQs)

 

1) What do I need to know if I am a new patient?

  • How early to arrive - At least 15 minutes before your appointment.
  • What to bring to your first appointment  - (1) Your insurance card(s), (2) A photo ID, (3) A list of your current medications, (4) Any pertinent medical records, (5) A valid referral if you’re seeing a specialist (and your primary care physician’s contact information), (6) The name and phone number of your pharmacist, and (7) New patient forms.
  • Cancellation policy - Please contact us at least 24 hours before your appointment if you need to cancel.
  • Copayment - A copayment (if applicable) is expected at the time of service.
  • Billing - Your insurance carrier will be billed for services. Any non-covered service will be the responsibility of the patient. Non-covered services are determined by your insurance carrier. Please contact your insurance company for coverage clarification. If you have any questions about your bill, please call 212-315-0144 or 212-315-2645 (option 6) during business hours (Monday to Friday, 9:00 am to 5:00 pm).

2) How do I schedule an appointment?

Call 212-315-2645 or your doctor’s main office number and choose option 3. You can also use this website to request an appointment.

3) What forms of payment do you accept?

We accept the following:

  • Cash
  • All major credit cards (American Express, Visa, MasterCard)
  • Personal and traveler’s checks

4) What should I do if there is a medical emergency?

For emergencies, dial 911 or go to the nearest emergency room. The emergency rooms for St. Luke’s and Roosevelt Hospitals are located at the following sites:

St. Luke’s Hospital
1111 Amsterdam Avenue at West 114th Street
New York, NY 10025

Roosevelt Hospital
1000 Tenth Avenue at West 59th Street
New York, NY 10019

5) How do I get a referral to a specialist?

Contact your primary care office and choose the option for referrals. You will need to provide the type of specialty, the reason for the visit, the specialist’s name and phone number (if you have someone in mind) and your insurance information.

6) Who should I call for information concerning billing questions?

Please contact our billing department at 212-315-0144 or 212-315-2645 (option 6), during business hours (Monday to Friday, 9:00 am to 5:00 pm).

7) How do I request a refill for my prescription?

You can request a refill by calling your doctor’s office and choosing the option to refill a prescription. You will need to provide:

  • Name of physician who prescribed the medication
  • Name of the medication
  • Strength
  • Frequency
  • Quantity (e.g., 30- or 90-day supply)
  • The name of the pharmacy that filled the prescription (and the pharmacy phone number)

*We will prescribe most medications electronically (ePrescribe).

If you are requesting a medication that was not prescribed by an UMPA physician, you will need to first make an appointment with your UMPA primary care doctor.

8) Which hospitals are UMPA healthcare professionals affiliated with?

UMPA practitioners are affiliated with St. Luke’s and Roosevelt Hospitals.

9) What are the main practice sites of University Medical Practice Associates? And what are the office hours?

Our main practice sites are listed below along with their phone numbers. Generally, the office hours for UMPA practice locations are Monday to Friday, 9:00 am to 5:00 pm. However, several of our sites offer extended hours. For example, St. Luke’s Medical Group (SLMG) is open from Monday to Thursday, 8:00 am to 8:00 pm, Friday, 8:00 am to 5:00 pm, Saturday, 9:00 am to 4:00 pm,  and Sunday, 9:00 am to 1:00 pm. SLMG is located at 2771 Frederick Douglass Boulevard at 147th Street and the office phone number is 212-690-0303.

In addition, UMPA at Madison Avenue is open from Monday to Thursday, 9:00 am to 8:00 pm, Fridays, 9:00 am to 5:00 pm, and the first three Saturdays of the month, from 9:00 am to 1:00 pm. They are located at 1827 Madison Avenue (at 119th Street) and the phone number is 212-722-1441. 

Our practices at 59th Street and 1090 Amsterdam Avenue also offer expanded hours. For example, UMPA at 59th Street and UMPA Cardiology at 59th Street are open Monday, Wednesday, Thursday and Friday, from 8:00 am to 6:00 pm, and on Tuesday from 8:00 am to 8:00 pm. UMPA at 59th Street is located at 425 West 59th Street, Suite 8A, and the phone number is 212-492-5500. UMPA Cardiology at 59th Street is located at 425 West 59th Street, Suites 9C & 9D, and the phone number is 212-492-5550.

Office hours at UMPA at Amsterdam Avenue are Monday, 8:00 am to 7:00 pm, Tuesday, 9:00 am to 6:00 pm, Wednesday, 8:00 am to 7:00 pm, and Thursday and Friday, 9:00 am to 5:00 pm. This practice is located at 1090 Amsterdam Avenue and 114th Street and the phone number is 212-961-5500. 

Main Practice Locations
UMPA at 59th Street
425 West 59th Street, Suite 8A
New York, NY 10019
212-492-5500

UMPA Cardiology at 59th Street
425 West 59th Street, Suites 9C & 9D
New York, NY 10019
212-492-5550

UMPA at 81st Street
280 West 81st Street
New York, NY 10024
212-496-2291

Upper West Side Family Practice at 86th Street
10 West 86th Street
New York, NY 10024
212-595-1234

Dr. Jean Saleh - UMPA
950 Park Avenue at 82nd Street
New York, NY 10016
212-472-1412

UMPA at Amsterdam Avenue
1090 Amsterdam Avenue at 114th Street, Suites 4A & 4C
New York, NY 10025
212-961-5500

UMPA Nephrology at Amsterdam Avenue
1090 Amsterdam Avenue at 114th Street, 12th Floor
New York, NY 10025
212-523-4900

UMPA Pulmonary Medicine at Amsterdam Avenue
1090 Amsterdam Avenue at 114th Street, Suite 5A
New York, NY 10025
212-749-7960

UMPA at Madison Avenue
1827 Madison Avenue at 119th Street
New York, NY 10035
212-722-1441

UMPA Cardiology at 125th Street
374 West 125th Street
New York, NY 10027
212-280-3101

St. Luke’s Medical Group
2771 Frederick Douglass Boulevard at 147th Street
New York, NY 10039
212-690-0303

10) How can I get a copy of my test results or medical records?

Contact the medical records department at your doctor’s office. You will need to complete an authorization for medical release form. For a copy of your complete medical records, there is a charge of 75 cents per page.

11) How do I know if an UMPA physician participates in my health plan?

We participate in most major insurance plans. For specific provider coverage information, check with your insurance company or contact us at 212-315-0144 (option 2), during business hours (Monday to Friday, 9:00 am to 5:00 pm).